Customer Service

Damaged Items

What if my item arrived damaged?
The care we use with our merchandise can only go as far as the post office, and unfortunately packages do occasionally suffer damages in transit. Our policy for the replacement of such items is as follows:

1. Send us an email explaining the situation
2. We will respond on an individual case-by-case basis.
3. If we have both agreed to a replacement item, we will ship this to you immediately.
4. In rare cases when we require the return of the product, a full refund will be issued on receipt of the damaged item

Product Sourcing

Dreamlines is an independent specialist music and DVD distributor. Besides selling on Classical Music.ie we also distribute to shops and wholesalers in the Republic of Ireland. As such all of our goods have been sourced direct from the manufacturer. The majority of our products are factory sealed, but occasionally CDs and DVDs are supplied by the manufacturer without shrink-wrapping. Please be assured, however, that all product supplied by Classical Music.ie is New and un-played.
 
Responding to e-mails

We try to reply to all inquiries within 48hrs and usually sooner (excluding weekends or Irish Bank Holidays). This is not always possible but if you haven’t received a suitable response email us again. We will deal with your query as soon as we can.

If you do not receive a response by e-mail please contact our customer service at 01 2166857 - Monday to Friday during business hours.


DVD  QUESTIONS

What is PAL / NTSC?
There are 3 formats used for DVDs:

- Europe and the UK use PAL format.
- North America uses NTSC format ie. Canada and the US are the same.
- SECAM is used by large chunks of Asia.

PAL and NTSC are not interchangeable unless you have a Multiregion DVD player designed to play both formats. Many DVD players now sold in Europe are Multi-region.

All our DVD items are PAL format unless otherwise stated. A few DVDs we sell are dual-sided PAL/NTSC.

Region what?
The world is divided into different regions, and not all DVDs are playable in all regions. Most DVDs have one specific Region and are only playable on machines from that region.

·  REGION 1 -- USA, Canada
·  REGION 2 -- Japan, Europe, South Africa, Middle East, Greenland
·  REGION 3 -- S. Korea, Taiwan, Hong Kong, Parts of South East Asia
·  REGION 4 -- Australia, New Zealand, Latin America (including Mexico)
Region 4 DVDs are generally compatible with Region 2 and will play on European and Multi-region players
·  REGION 5 -- Eastern Europe, Russia, India, Africa
·  REGION 6 -- China
·  REGION 0 or REGION ALL or REGION FREE -- Discs are uncoded and can be played Worldwide . However, PAL discs must be played in a PAL-compatible unit and NTSC discs must be played in an NTSC-compatible unit.

All DVDs we sell are playable on regular European DVD Players. All DVDs we carry are Region 0, 2 or 2/4.